Skip to Content

Policies

 

FAQ

PLEASE READ CAREFULLY:-

👉 For booking go to our website select product add to your cart & check out. While checking out register yourself for the 1st time & place the order which ever mode        is best for you.

👉 No COD, only UPI/BANK TRANSFER.

👉 Normal domestic delivery time 5-7 working days, Customized products 10-15 working days & Interspnational shipping 15-20 working days.
      Ocassion time may vary.
👉We do not entertain REFUND/EXCHANGE/RETURN only it is received in damaged condition.

👉A 360 degree and uncut parcel opening video is must while pointing out the defect in the product and reporting the same.


👉Once your product is ready to despatch you will be notified via SMS & E-MAIL.

​

Refund Policies


Dear Customer,

Thank you for reaching out to us. While we typically do not have a return policy, we are willing to make an exception in your case.

To proceed, please follow these steps:
  •  Carefully pack the item to ensure it is not damaged during transit. Also please cover the cardboard box with cling foil to avoid damage due to rain.
  •  Record a video of the packing process. This video is mandatory for us to accept the return.
  •  Ship the parcel back to us , please note - return shipping charges will be the customer's responsibility in this case.
Once we receive the parcel, we will notify you whether we can provide a refund or store credit.

Please note:
- We will make an unboxing video upon receipt of the parcel.
- If the product is not in proper, usable condition, we reserve the right to reject the return and withhold the refund.


Thank you for your understanding and cooperation.

Best regards,

Sunanda's Creations